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Privacy Policy
Introduction
Fellside Candle Co. values your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or place an order.
What We Collect
We collect information such as your name, email, address, and payment details to process orders and improve your experience. Cookies may also be used for analytics and website functionality.
How We Use It
We use your information to process orders, send updates (if you opt-in), and enhance our services. We never sell your data and only share it with trusted partners like payment processors and delivery services.
Your Rights
You can access, update, or delete your personal data at any time and opt out of marketing communications. For any concerns, contact us at fellsidecandles@gmail.com
Terms & Conditions
By using our website or purchasing our products, you agree to our terms and conditions. These include details on ordering, payments, and the use of our products.
Orders
All prices include taxes. Payment is required at checkout. If an item is unavailable, we’ll notify you and issue a refund.
Delivery
We aim to dispatch orders within 2 working days. Delivery times depend on your location, and delays caused by couriers are beyond our control. Standard Royal Mail Delivery: £4.95, with an estimated delivery time of 5–7 business days. Free delivery is available for orders over £50. Local Delivery (West Cumbria): Free for orders over £30 within the eligible postcodes (CA15, CA14, CA26, CA28, CA20, CA17, CA18). Delivery takes 3–5 business days.
Returns
We want you to be completely satisfied with your purchase. Unused items in their original packaging can be returned within 14 days for a refund or exchange. Customers are responsible for return shipping costs unless the item is faulty or damaged.
Products
Our candles are handmade, so slight variations may occur. Always follow safety instructions included with the product.
Liability
We are not responsible for improper use of our products or technical issues with our website.
Please see our FAQ's for more information or contact us here.