Absolutely. All of our candles are 100% vegan and cruelty-free. We do not use any animal-derived ingredients, and none of our products are tested on animals.

Our luxury fragrances are selected for their eco-conscious properties. They are free from parabens, with many also being free from phthalates. We work with suppliers who align with our commitment to sustainability and ethical practices.

Yes, we carefully source all materials from sustainable and ethical suppliers within the UK. From our wax to our fragrances and packaging, every element reflects our commitment to sustainability.

Our candles are made with a natural blend of rapeseed and coconut wax, which is completely free from paraffin, soy, palm, beeswax, and synthetic additives. This ensures a clean burn that is gentle on the environment. We also use recyclable or reusable packaging to minimise waste.

Yes, all of our packaging is recyclable or designed for reuse. For example, our candle jars can be repurposed as planters, storage containers, or decorative pieces.

We avoid soy wax due to concerns about deforestation and monoculture farming practices, which can harm ecosystems. Beeswax is avoided to ensure our products remain vegan-friendly and cruelty-free. Our rapeseed and coconut wax blend is a more sustainable and ethical alternative.

The Fellside Footprint is our promise to minimise our impact on the environment. This includes using sustainable materials, reducing waste, and sourcing locally whenever possible. Every product is crafted with care for both you and the planet.

Yes! Our collections change with the seasons, inspired by the beauty and scents of nature. Each collection is carefully curated to bring the essence of the current season into your home.

Burn time varies depending on the size of the candle: Full-size candles: up to 35 hours. Travel candles: up to 20 hours. Wax melts: up to 10 hours per piece

To remove leftover wax, place the jar in the freezer for a few hours. Once the wax hardens, it will pop out easily. Clean the jar with warm soapy water, and it’s ready to be reused!

To ensure an even burn and longer-lasting candle: Trim the wick to about 5mm before each use. Let the wax melt evenly across the top each time you burn it to avoid tunneling. Burn your candle for 2-3 hours at a time for optimal performance.

Yes, absolutely! Our candle jars are recyclable, and we encourage reusing them for storage or creative purposes once the wax has been used up.

Store your candles in a cool, dry place, away from direct sunlight and heat. This helps maintain their fragrance and appearance. Always keep the lid on when not in use to preserve the scent.

Simply snap a piece off the wax melt bar and place it in your wax melter. Each piece will burn for 8-10 hours. You can also snap the melt into smaller pieces to extend its use.

We offer free local drop-off within a 20-mile radius of Mosser. Local delivery is also available to eligible postcodes in West Cumbria (CA15, CA14, CA26, CA28, CA20, CA17, CA18) and takes 3–5 business days. This service is free for orders over £30. For all other orders within the UK, postage is £4.95, shipped via Royal Mail. Free UK-wide delivery is available for all orders over £50. Orders are usually dispatched within 2–3 business days, with delivery times varying based on location: local deliveries typically take 3–5 business days, and Royal Mail deliveries are estimated to take an additional 3–5 business days after dispatch.

Yes, we offer the following free delivery options: Free Local Drop-Off: Available within a 20-mile radius of Mosser. Free Local Delivery: For eligible West Cumbria postcodes (CA15, CA14, CA26, CA28, CA20, CA17, CA18), this service is free for orders over £30 and typically takes 3–5 business days. Free UK Delivery: Available for all orders over £50.

The cost of return shipping is the responsibility of the customer, unless the item is faulty or damaged. We recommend using a tracked service to ensure your return reaches us safely, as we cannot accept responsibility for lost packages.

We accept returns on full-price items within 14 days of receipt. Items must be unused, in their original packaging, and in the same condition as received to qualify for a refund. To initiate a return, please email us at fellsidecandles@gmail.com with your order details and a brief explanation. Customers are responsible for the cost of mailing returned items back to us. If your item arrives damaged, please contact us within 5 days of receipt at fellsidecandles@gmail.com and include pictures of the damaged item and its packaging. We will investigate and resolve the issue, replacing the item free of charge if the damage occurred during delivery.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly and credited to your original payment method. Customers are responsible for covering the cost of returning items to us. Returns and exchanges received outside the 14-day window cannot be accepted. For further assistance, please email us at fellsidecandles@gmail.com. We’re happy to help!